Returns & Refunds
We want you to feel confident purchasing from Rebecca Marie Health. If there is a problem with your order, please contact us so we can help.
Australian Consumer Law
Our products come with consumer guarantees that cannot be excluded under the Australian Consumer Law.
If a product is faulty, unsafe, damaged, significantly different from its description or otherwise fails to meet an applicable consumer guarantee, you may be entitled to a repair, replacement, refund or another remedy depending on the circumstances.
Nothing in this Returns & Refunds Policy limits or excludes your rights under the Australian Consumer Law.
Change of Mind
Please choose your products carefully.
Rebecca Marie Health does not offer refunds or exchanges simply because you change your mind, order the incorrect product or decide you no longer want the item.
Australian Consumer Law does not generally require a retailer to provide a refund or exchange for a simple change of mind.
Health, Herbal & Wellness Products
For hygiene, health and safety reasons, we generally cannot accept change-of-mind returns of opened or used supplements, herbal preparations, sprays or other personal-use health products.
This does not affect your rights under Australian Consumer Law if a product is faulty or otherwise fails to meet a consumer guarantee. The ACCC specifically cautions businesses against using blanket "opened products cannot be refunded" wording where a product is faulty.
Faulty or Damaged Products
If you believe your product is faulty, damaged or incorrect, please contact us at rebecca@rebeccamariehealth.com.au
We want you to feel confident purchasing from Rebecca Marie Health. If there is a problem with your order, please contact us so we can help.
Australian Consumer Law
Our products come with consumer guarantees that cannot be excluded under the Australian Consumer Law.
If a product is faulty, unsafe, damaged, significantly different from its description or otherwise fails to meet an applicable consumer guarantee, you may be entitled to a repair, replacement, refund or another remedy depending on the circumstances.
Nothing in this Returns & Refunds Policy limits or excludes your rights under the Australian Consumer Law.
Change of Mind
Please choose your products carefully.
Rebecca Marie Health does not offer refunds or exchanges simply because you change your mind, order the incorrect product or decide you no longer want the item.
Australian Consumer Law does not generally require a retailer to provide a refund or exchange for a simple change of mind.
Health, Herbal & Wellness Products
For hygiene, health and safety reasons, we generally cannot accept change-of-mind returns of opened or used supplements, herbal preparations, sprays or other personal-use health products.
This does not affect your rights under Australian Consumer Law if a product is faulty or otherwise fails to meet a consumer guarantee. The ACCC specifically cautions businesses against using blanket "opened products cannot be refunded" wording where a product is faulty.
Faulty or Damaged Products
If you believe your product is faulty, damaged or incorrect, please contact us at rebecca@rebeccamariehealth.com.au
Please provide:
Your name and order number
Details of the problem
Photographs where appropriate
Proof of purchase if requested
We will assess the issue and provide the appropriate remedy in accordance with Australian Consumer Law.
There shouldn't be a rigid 7-, 14- or 30-day cut-off for faulty-product rights in this section. The ACCC specifically warns businesses against imposing arbitrary time limits on consumers' rights to remedies for faulty goods.
Return Shipping for Faulty Products
If a product is confirmed to have a problem covered by the Australian Consumer Law, reasonable return postage costs paid by you will be reimbursed where required.
Please keep your postage receipt.
The ACCC states that when a business confirms a returned product has a problem, reasonable return costs already paid by the consumer must be reimbursed.
Refunds
Where a refund is the appropriate remedy, it will be processed using the original payment method where reasonably possible.
Please allow time for your bank or payment provider to process the refund after it has been issued.
Sale Items
Purchasing an item on sale does not remove your Australian Consumer Law rights.
If a sale product is faulty or otherwise fails to meet a consumer guarantee, you may still be entitled to a remedy.
Contact Us
For returns, damaged orders or product concerns, please contact:
Rebecca Marie Health
Cairns, Queensland
Email: rebecca@rebeccamariehealth.com.au
Please provide:
Your name and order number
Details of the problem
Photographs where appropriate
Proof of purchase if requested
We will assess the issue and provide the appropriate remedy in accordance with Australian Consumer Law.
Return Shipping for Faulty Products
If a product is confirmed to have a problem covered by the Australian Consumer Law, reasonable return postage costs paid by you will be reimbursed where required.
Please keep your postage receipt.
Refunds
Where a refund is the appropriate remedy, it will be processed using the original payment method where reasonably possible.
Please allow up to 7 days for your refund to be returned into your account.
Sale Items
Purchasing an item on sale does not remove your Australian Consumer Law rights.
If a sale product is faulty or otherwise fails to meet a consumer guarantee, you may still be entitled to a remedy.
Contact Us
For returns, damaged orders or product concerns, please contact:
Rebecca Marie Health
Email: rebecca@rebeccamariehealth.com.au