Rebecca Marie Health Privacy Policy
Last updated: July 2026
Rebecca Marie Health respects your privacy and is committed to protecting your personal and health information.
This Privacy Policy explains how Rebecca Marie Health collects, uses, stores and discloses personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
1. Information We Collect
Depending on your interaction with Rebecca Marie Health, we may collect:
Personal information
Name
Date of birth
Address
Email address
Telephone number
Emergency contact information
Appointment and booking information
Payment and transaction information
Order and delivery information
Communications with our clinic
Health information
When you become a client, we may also collect sensitive health information necessary to provide naturopathic, colon hydrotherapy or other health services, including:
Medical and health history
Current symptoms and health concerns
Medications and supplements
Allergies and intolerances
Dietary and lifestyle information
Pathology and other test results
Treatment history
Clinical notes
Practitioner recommendations and treatment plans
Information provided by other healthcare practitioners with your consent
We only collect health information where reasonably necessary to provide our services and in accordance with applicable privacy laws.
2. How We Collect Information
Information may be collected when you:
Book an appointment
Complete an intake or consent form
Attend an appointment
Purchase a product
Contact us by telephone, email, website or social media
Subscribe to our mailing list
Complete a website form
Provide pathology or other health records
Communicate with one of our practitioners
Where appropriate and with your consent, information may also be obtained from another healthcare practitioner or service provider.
3. How We Use Your Information
We may use your information to:
Provide naturopathic and colon hydrotherapy services
Assess your health history and treatment needs
Develop and review treatment plans
Maintain clinical records
Communicate with you regarding your care
Manage appointments and reminders
Process payments
Fulfil and deliver product orders
Respond to enquiries
Manage our clinic and website
Meet legal, regulatory, insurance and professional obligations
Improve our services
Health information will not be used for direct marketing unless you have specifically consented.
You may unsubscribe from marketing communications at any time.
4. Sharing Your Information
Rebecca Marie Health does not sell your personal or health information.
Information may be disclosed where reasonably necessary to:
Other healthcare practitioners involved in your care, with your consent
Pathology laboratories or testing providers
Practice management and booking providers
Payment processors
Website and e-commerce providers
Delivery and courier providers for product orders
IT, cloud storage and professional service providers
Insurers, legal advisers or regulators where required
We may also disclose information where required or authorised by law or where necessary to prevent a serious threat to health or safety.
We take reasonable steps to ensure third-party providers appropriately handle personal information.
5. Online Purchases and Payments
When you purchase products through our website, we collect information necessary to process and fulfil your order.
Payment information may be processed directly by third-party payment providers. Rebecca Marie Health does not necessarily store complete credit or debit card details.
Please refer to the relevant payment provider's privacy terms for further information about how payment information is processed.
6. Cookies and Website Analytics
Our website may use cookies and similar technologies to:
Operate the website
Remember preferences
Understand website usage
Improve website performance
Measure marketing effectiveness
Third-party services used by the website may also collect information in accordance with their own privacy policies.
You may adjust cookie settings through your browser where available.
7. Storage and Security
Rebecca Marie Health takes reasonable steps to protect personal and health information from misuse, interference, loss, unauthorised access, modification or disclosure.
Information may be stored using secure electronic practice management systems, cloud services and other appropriately protected systems.
Access to clinical information is limited to authorised personnel who require it to perform their role.
No electronic system can be guaranteed to be completely secure, but reasonable administrative, technical and physical safeguards are used.
8. Overseas Disclosure
Some technology, website, cloud storage, email, payment or other service providers may store or process information outside Australia.
Where this occurs, Rebecca Marie Health will take reasonable steps as required under applicable privacy laws when using overseas service providers.
9. Accessing and Correcting Your Information
You may request access to personal information Rebecca Marie Health holds about you or ask us to correct information that is inaccurate, incomplete or out of date.
Some exceptions may apply where permitted by law.
To make a request, contact Rebecca Marie Health using the details below.
10. Marketing Communications
We may send you news, educational information, clinic updates or product information where you have consented or where otherwise permitted by law.
You can unsubscribe at any time using the unsubscribe link provided or by contacting us.
Clinical health information will not be used for direct marketing without specific consent.
11. Privacy Complaints
If you believe your privacy has been breached, please contact Rebecca Marie Health.
We will investigate your concern and aim to respond within a reasonable timeframe.
If you are not satisfied with our response, you may be able to lodge a complaint with the Office of the Australian Information Commissioner (OAIC).
12. Changes to This Policy
We may update this Privacy Policy periodically to reflect changes to our services, technology or legal obligations.
The current version will be published on our website.
13. Contact
Rebecca Marie Health
Cairns, Queensland, Australia
Email: rebecca@rebeccamariehealth.com.au
Phone: 0419 656 190
Clinic address: Shop 10, 115 Bruce Hwy Edmonton QLD 4869